Legal

Complaints Policy

Last updated: [effective date]

// This page is a template provided for convenience. It is not legal advice. Please have your attorney review and adapt it before publishing.

Velocity Capital Group is committed to treating every client and partner fairly. If something has not met your expectations, we want to hear about it and make it right.

How to raise a complaint

You can reach us by phone at 833.VCG.FUND, by email at info@velocitycg.com, or by mail at Velocity Capital Group, Cedarhurst, NY 11516. Please include your name, business name, contact details, and a description of the issue.

What to include

To help us resolve things quickly, share any relevant details, dates, and documentation, along with the outcome you are looking for.

How we handle complaints

We acknowledge complaints promptly, review them fairly, and aim to respond within a reasonable timeframe. We may contact you for additional information. [Confirm specific timeframes with counsel.]

Resolution

We will let you know the outcome of our review and any steps we are taking. If you are not satisfied with the response, you may ask us to review the matter further.

Our commitment

We use complaints as an opportunity to improve. Your feedback helps us serve clients and partners better.